Privacy policy

When you request a quote or make a booking, we collect the details you enter into the form: your name, email address, phone number, pickup and drop-off locations, trip date and time, passenger count, and any notes you add (flight number, child seat requests, and similar).

We don't collect payment card details through the website. Fares are confirmed by a dispatcher and settled directly with you before or after your ride.

We use the information you provide to calculate a fare estimate, confirm your booking, assign a chauffeur, and contact you about your trip. We may also use your email to send a booking confirmation and, occasionally, service updates that affect a trip you've booked.

We don't sell your personal information, and we don't use it for third-party advertising.

We rely on a small number of service providers to run the booking system, each of whom processes a limited slice of your data on our behalf:

Google Maps Platform: powers address autocomplete, route calculation, and the map shown on the booking page. Addresses you type are sent to Google to provide these features, subject to Google's own privacy policy.

Supabase: securely stores your booking details in our database.

Resend: delivers the booking confirmation email to you and the notification email to our dispatch team.

The site currently uses only the cookies strictly necessary for it to function. We don't run advertising or third-party analytics cookies. If that changes, we'll update this page and ask for consent where required.

We keep booking records for as long as reasonably necessary for operational, accounting, and legal purposes, after which they're deleted or anonymized. You can ask us to delete your information sooner, see "Your rights" below.

Depending on where you're located, you may have the right to access, correct, delete, or export the personal information we hold about you, and to object to certain uses of it. To exercise any of these rights, email us at the address below.

If you're in the UK or EU and believe we haven't handled your data properly, you also have the right to lodge a complaint with your local data protection authority (the ICO, if you're in the UK).

We use reasonable technical and organizational measures to protect your information, including encrypted connections and access-controlled storage. No system is perfectly secure, so we can't guarantee absolute protection, but we take this seriously and review our practices as the service grows.

Prime Ride is a service for adults booking chauffeur transport. We don't knowingly collect personal information from children.

We may update this policy from time to time. If we make a material change, we'll update the "last updated" date at the top of this page.

Questions about this policy or your data? Email info@prime-ride.de.